360 degree VR Video for Hospitality Training

The hospitality industry is known for its emphasis on customer satisfaction and high-quality service. In order to maintain these standards, it’s essential to have well-trained employees who understand the ins and outs of the business. One way to achieve this is through virtual reality (VR) training.

VR technology can help provide employees with an immersive and interactive learning experience that simulates real-world scenarios. With 360-degree VR videos, employees can be trained on various aspects of hospitality, such as hotel operations, customer service, and food and beverage service.

VR Learning & Development is taking off in leading enterprises worldwide. See how Hilton uses virtual reality training scenarios and Oculus for Business to help corporate teams understand the complexities of working in a hotel so they can build empathy for hotel team members and guests alike. Hilton Team Members put on Oculus headsets and complete a number of modules that highlight the complexity and physicality of hotel operations, including setting up room service trays, completing many of the steps to clean a guest room, checking in guests, and more. With Oculus for Business, Hilton can easily scale virtual reality training, keep costs down, and provide an exceptional experience for customers and employees.

Here are some ways 360-degree VR videos can be used for hospitality training:

1. Customer service training: VR can provide employees with scenarios where they can practice interacting with customers, handling complaints, and providing personalized service. This can help employees develop their interpersonal skills and improve customer satisfaction.
2. Hotel operations training: VR can provide employees with a virtual tour of a hotel, showing them various areas like the front desk, guest rooms, and conference rooms. This can help them better understand how the hotel operates and how to navigate various areas.
3. Food and beverage service training: VR can simulate a restaurant environment, allowing employees to practice taking orders, serving food, and handling payments. This can help employees develop their skills in a safe and controlled environment before they interact with customers in a real restaurant.
4. Safety training: VR can provide employees with a virtual simulation of emergency situations such as fire or earthquake, allowing them to learn how to react and respond in such situations. This can help improve safety standards in the workplace and prevent accidents.

By incorporating 360-degree VR videos into hospitality training programs, employers can provide employees with a more engaging and interactive learning experience. This can lead to better retention of information and more effective training outcomes.